Tally’s Service Delivery Model built on Efficiency

Tally ERP 9 the Accounting and Inventory management software is from the house of Tally Solutions Pvt Ltd., Bangalore and it has evolved over the years. The company has been in existence for a substantial period of time and understands business requirements and global market dynamics extremely well. While Tally is known for its suite of meticulous and precision oriented products, the company also handles a host of services complimenting its range of products.

1. Installation and implementation services of the ERP and all its versions.
2. Product training services on usage.
3. Deployment facilities across locations and/or branches.
4. Software assurance services that include receiving regular updates and upgrades on the ERP.
5. Integration services from ERP to third party products or vice versa.
6. Business advisory services since businesses make use of the services of a Chartered Accountant.
7. Data migration services.
8. Tally customization and synchronization of features, functionality and reports.
9. AMC or Annual Maintenance Contracts.
10. Periodic support from support center for maintenance and troubleshooting issues. 

Services on Tally ERP 9 or any other range of Tally products is delivered by Authorized Tally Service Partners (TSP) and hence they become the first point of contact for all product or service related needs. Tally Service Partners are located all across the country and hence accessibility is seldom a challenge. A local point of contact is always the most efficient and quickest thereby driving Tally’s service delivery model. But when an issue persists and remains unresolved, Tally’s Customer Support Center escalates the issue and this is handled immediately by the TSP appropriately.

A Customer turned Partner

- YENNES Infotec

Master Tally Partner, Chennai

Tally Service Partners form the Backbone of Tally Products

Tally accounting software facilitates different businesses in different ways. Some use it for improved productivity and some others incorporate the tool for its ability to facilitate better and quicker decision making. But regardless of the objective, the tool has become an indispensable need for several businesses around the world. Every business that has a Tally product must inevitably also seek services of a Tally Services Partner for a wide variety of reasons. Tally handles sales to service through service partners and this delivery model has enabled them to reach out to more customers and deliver solutions more quickly and efficiently.

Tally Service Partners are majorly responsible for the status the product is enjoying today. Tally’s expanding customer portfolio is often driven by the multi-tier channel structure the company has been observing. This innovative structure is responsible for the enhancement of services like 

• Customization
• Integration
• Migration
• Maintenance and support
• Training

Tally Partners can be categorized into different groups that include Master Tally Partners who handle sales and installation and are responsible for high quality Sales delivery, Tally Integrators who handle large scale deployment, system integration, large account solutions and product enhancements. Tally Service Providers offers customer’s solutions on any product related issues, training to user, remote services etc and finally Tally Extenders who offer specific solutions to business requirements. These partners form the extensive network often referred to as Tally Integrated Network and extend their services relentlessly.

Tally accounting software is globally recognized as one of the most versatile software with incredible functionality that make it suitable for all business domains and all industries, big and small.

A Testimony on Tally Accounting software

Chimanlal Fein Papers

- Yennes Infotec

Master Tally Partner,

Chennai

Why should Businesses choose Tally AMC?

Tally AMC or Annual Maintenance Contract offers reliable, quick, and assured support by an expert authorized in the field. The costs of all unforeseen risks are thus shared with the service partner. Technology evolves and so do requirements of parties to a business. During such changing times, businesses cannot operate at a standstill. AMC helps to keep up with technology advancement and changes in business scenario without delays or interruptions. 

Tally has planned multiple releases in the coming years in the form of Series B and Series C. When an organization gets into an AMC, upgrades and migrations are quick and effortless.

Advantages of Tally AMC

1. Product maintenance across centres/branches and Tally versions and releases are covered. Therefore, maintenance, upgrades, migration and support happen quickly.

2. Systems and data are checked periodically and frequent reviews ensure that the system is free of imperfections or manipulations.   

3. Support can be extended through telephone and email as well so that time and distance are not disturbing factors. Remote support and troubleshooting can also be provided in case of immediate need or inaccessible conditions.

4. Companies under AMC can enjoy the benefit of contracted rate for on-site support and training.

AMC is a shared risk model and hence preferred by businesses big and small to alleviate potential risks. Tally MIS reports can be generated at any point in time with all the precision that it should contain. An Authorized Master Tally Partner can facilitate in the completion of all Tally related services.